Policies

Cancelling or Scheduling

We request that all guests using the Oasis Medspa & Salon extend a courteous cancellation notice so that we can better accommodate all of our appointments.

 

To change, reschedule, or cancel any appointment, please give the following notice

  • 24-hour cancellation notice from Monday–Thursday
  • 48-hour cancellation notice from Friday–Sunday

 

Required one week cancellation notice for all groups and all packages

 

Any changes or cancellations without adequate notice will be charged a “late cancellation” fee to your credit card at a rate of 50% of the value of the scheduled services. No-show customers will be billed a no-show fee for the full value of scheduled services to the credit card, gift card, or package on file.
A credit card number is required at the time you book your treatments.

Lifestyle Products Exchanges and Returns

Oasis Medspa & Salon strives to provide the highest-quality service and products. If for any reason you are not satisfied with your spa or salon service, we will work with you to find a solution.

 

You may return unopened skin care or retail merchandise for up to 14 days from the date of purchase for spa/salon/product credit. Credits will be issued in the form of a gift card to be used at your leisure.
Original receipt is required.

 

Gift cards and certificates are nonrefundable. Terms are listed on the back of our gift cards.
Instant gift certificate terms are listed on our website.

 

It is the policy of Oasis Medspa & Salon to not issue cash or credit card refunds for services, products, gift cards, and/or gift certificates sold or issued by Oasis Medspa & Salon.

 

Child Safety

Our concerns are for the safety of your children. We do welcome children between 12 and 18 who have an appointment; however, we do not have the facilities to watch children during a parent’s appointment.
Written consent from parent or guardian is required prior to services for children under 18 years of age.

 

We ask you to consider the fact that sharp implements, hot styling tools, chemicals, and a busy, congested area combine to make any salon a dangerous environment for young children. Imagine now, those tools and chemicals in use above your child’s head. No matter how careful we are, accidents can and do happen.

 

Only those receiving services may be present in the service areas. Young children in carriers/strollers may not be placed near the service areas or held in the lap. When bringing young children into the salon, please provide supervision for them in the form of a friend, spouse, or older child. Older children, capable of sitting quietly and unsupervised, may wait in the seating area.

 

We want the services you receive at Oasis Medspa & Salon to be a relaxing and rejuvenating experience for you.

 

To help reduce congestion in the service areas, we ask that friends and family of guests wait comfortably in the seating area.

FAQ

Our frequently asked questions are provided to answer the most common questions that are asked by our guests. These are updated regularly and are subject to change.

 

What are your hours?

We are open daily: Sunday 10 a.m.–4 p.m.,
Monday–Friday 10 a.m.–8 p.m.,
Saturday 9 a.m.–6 p.m.
We are closed on Thanksgiving Day, Christmas Day, New Year’s Day, Easter, and July 4th.

 

Where are you located?

18600 Woodinville-Snohomish Rd. NE, Ste 230
Woodinville, WA 98072

What if I have health concerns?

Some of our treatments may not be suitable if you have health conditions that may be adversely affected by the treatment you have chosen. Please notify our Guest Services Team before booking your treatments if you have high blood pressure, allergies, or any other physical ailments or disabilities, are taking prescription
medication, or if you are pregnant. If you have any other concerns please let us know.
If at any time during your services you experience discomfort, please alert your service provider immediately.

 

Do you take reservations?

We welcome walk-in guests and will do our best to accommodate last-minute requests for services if scheduling allows. Our spa services are very popular and we highly recommend that reservations be made two weeks prior to your desired appointment. All services need to be guaranteed against a credit card. Due to the number of appointments we take over the phone, we cannot guarantee your requested appointment times by email. Please make reservations by calling us directly at (425) 486-9200.

 

How do I know what service will be best for me?

We suggest a consultation. It is a perfect opportunity to become acquainted with our spa and service providers, as well as to address any questions you may have before receiving your service. Our service providers are highly trained professionals and will advise on the treatment best suited to your needs and expectations. Certain procedures, such as Endermologie, Microdermabrasion or special occasion styling, require a consultation prior to the service and a fee may be applicable. Please inquire with Guest Services.

 

We ask that you complete a personal history and consent form prior to receiving any facial or body treatment. This information provides insight to your overall health and is considered confidential and kept secure in your client record. Due to certain medical conditions, your technician may advise against a particular treatment or therapy and suggest an appropriate alternative.

 

Can you host Parties and Groups?

We consider a group as 4 or more guests with single or multiple services visiting our spa at the same time. Please contact us and one of our Event Coordinators will be glad to assist you.

 

What is the check-in policy?

To avoid being deprived of valuable treatment time, please check in at least 15 minutes prior to your scheduled appointment.

 

What is the cancellation policy?

We request that all guests using the Oasis Medspa & Salon extend a courteous 24-hour cancellation notice Monday–Thursday, or a 48-hour cancellation notice Friday–Sunday, to change, reschedule, or cancel any a la carte appointment. One week cancellation notice is required for groups and all packages.
Any changes or cancellations without adequate notice will be charged a “Late Cancellation”
fee to your credit card at a rate of 50% of the value of the scheduled services to the credit card, gift card, or package on file. No-shows will be billed a no-show fee for the full value of scheduled services to the credit card, gift card, or package on file. A credit card number is required at the time you book your treatments.

 

What is the minimum age?

We do welcome children who have an appointment; however we do not have the facilities to watch children during a parent’s appointment. Written consent from parent or guardian is required prior to services for children under 18 years of age.

 

What happens if I am late for my appointment?

Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be charged.

 

Do you have a locker room?

When visiting us for spa services you will receive a spa robe and slippers to wear between treatments, and a locker for your belongings. Most body treatments are enjoyed without clothing. However, please wear whatever makes you comfortable. During all treatments, the body is fully draped except for the area being worked on. Toiletries are available within the Spa area.

 

Should I shave prior to Spa Arrival?

Shaving is not recommended prior to any body treatments. For gentlemen, it is recommended, but not necessary prior to a facial. If you do choose to shave prior to your facial do so at least two hours before arrival.

 

What about my jewelry and valuables?

Please leave your cellular phone, pager, and jewelry behind. Oasis Medspa & Salon is not responsible for lost, stolen, or misplaced items.

 

Do I have to whisper?

To preserve the tranquility of Oasis Medspa & Salon guests are requested to keep their voices at a minimum.

 

Can I use a cell phone or bring my laptop?

Cellular phones and pagers and other electronic devices, such as PDAs, are not allowed.

 

Can I take pictures?

Unauthorized photography of the Oasis Medspa & Salon guests, staff, and property is prohibited within all areas of the facilities and parking lot.

 

Do you have a privacy policy?

Oasis Medspa & Salon respects your privacy and will not distribute your personal information.

 

Are Gift Cards & Certificates available from the Oasis Medspa & Salon?

Gift cards and certificates are available in any specified dollar amount. Gift cards are available in our spa boutique. Gift card terms are printed on the back of the card. Discounts are not accepted for gift card purchases. Gift card/certificate purchases cannot be made with an existing gift card. Gift cards/certificates cannot be redeemed online. Gift cards/certificates must be presented upon checkout.

 

What forms of payment are accepted?

We accept all major credit cards, the Oasis Medspa & Salon gift cards, and cash. For your convenience, payment is accepted upon checkout for your treatments. As of January 1, 2008, we no longer accept checks as a form of payment. We apologize for any inconvenience.

 

What about gratuities?

If you would like to leave a gratuity for a specific employee, please see a member of our Guest Services Team for an envelope.

 

Does Oasis Medspa & Salon offer Promotions & Discounts?

From time to time, we offer special promotions for our past, present, and future spa and salon guests. Being a part of our eNews list, you’ll be updated first on our newest services, products, seasonal specials, and sale events which are only available to the Oasis Medspa & Salon mailing list members. Series discounts are always available. Discounts cannot be combined with other offers or promotions. Discounts are not accepted for gift card purchases or for group reservations.

 

What are OASIS REWARDS?

Our “OASIS REWARDS” program began in April of 2005 and is one way we thank you for being one of our valued guests. Click here for further information on our OASIS REWARDS program.

 

Do you take Returns?

Oasis Medspa & Salon strives to provide the highest-quality service and products. If for any reason you are not satisfied with your spa or salon service, we will work with you to find a solution that is acceptable to everyone. You may return unopened skin care, hair care or retail merchandise for up to 14 days from the date of purchase for spa/salon/product credit. Credits will be issued in the form of a Gift Card to be used at your leisure. Original receipt is required. Gift cards and certificates are nonrefundable. Terms are listed on the back of our gift cards, and gift certificate terms are listed on our website. It is the policy of Oasis Medspa & Salon not to issue cash or credit card refunds.

 

Do your services and pricing change?

Our menu is ever changing to provide our guests with the best possible treatments and services. Please visit or call the Oasis Medspa & Salon for our latest service menu. Our menu, charges, and policies are subject to change without notice. We greatly appreciate your understanding and cooperation with these policies. Every effort will be made on our part to offer quality and timely services to our guests. Should you have any questions or concerns please contact us at (425) 486-9200.

 

What if my question isn’t listed here?

Should you have any further questions please ask a staff member; we will be happy to assist you with an answer.