Frequently Asked Questions
Our Spa Q’s & A’s are provided to answer the most common questions that are asked by our guests and are subject to change.
What are your hours?
Sunday - Saturday from 9 am - 8 pm
We are closed on Thanksgiving Day, Christmas Day, New Years Day, and Easter so our staff may spend the holidays with their families. We do close on occasion for training, special events, and maintenance.
We are located at the top of the Woodinville Athletic Center, above Gold's Gym.
What if I have health concerns?
Some of our treatments may not be suitable if you have health conditions that may be adversely affected by the treatment you have chosen. Please notify our Spa Concierge before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, taking prescription medication, or if you are pregnant. If you have any other concerns please let us know. If at any time during your services you experience discomfort, please alert your therapist immediately.
Do you take reservations?
We welcome “walk-in” guests and will do our best to accommodate last minute requests for services if scheduling allows. Our spa services are very popular and we highly recommend that reservations be made two weeks prior to your desired appointment. All services need to be guaranteed against a credit card. Due to the number of appointments we take over the phone, we cannot guarantee your requested appointment times by email. Please make reservations by calling us directly at 425.486.9200, or online. Please allow an hour and a half for each one hour of services scheduled.
How do I know what
service will be best for me?
We suggest a consultation. It is a perfect opportunity to become acquainted
with our spa, service providers, and address any questions you may have before
receiving your service. Our service providers are highly trained professionals
and will advise on the treatment best suited to your needs and expectations.
Certain procedures, such as Endermologie,
Microdermabrasion, or
special
occasion styling, require a consultation prior to the service and a fee may be
applicable. Please inquire with Guest Services.
We ask that you complete a personal history and consent form prior to receiving
any facial or body treatment. This information provides insight to your overall
health and is considered confidential and kept secure in your client record. Due
to certain medical conditions, your technician may advise against a particular
treatment or therapy and suggest an appropriate alternative.
Can you host Spa Parties and Groups?
We consider a group, 3 or more guests with single or multiple services visiting our spa at the same time. Please contact us and one of our Event Coordinators will be glad to assist you. An 18% gratuity will be added to the service total to groups of three or more guests upon completion of the services. Please contact us for group reservations and one of our Event Coordinators will be happy to assist you.
What is the check-In policy?
To avoid being deprived of valuable treatment time, please check in at least 15 minutes prior to your scheduled appointment.
What is the cancellation policy?
We request that all guests using the Oasis Spa & Salon extend a courteous 24-hour cancellation notice Monday - Thursday, 48-hour cancellation notice Friday-Sunday to change, reschedule, or cancel any ala carte appointment. One week cancellation notice is required for groups and all packages. Any changes or cancellations without adequate notice will be charged a "Late Cancellation" fee to your credit card at a rate of 50% of the value of the scheduled services to the credit card, gift card, or package on file. “No Shows” will be billed a "NO-Show" fee for the full value of scheduled services to the credit card, gift card, or package on file. A credit card number is required at the time you book your treatments.
What is the minimum age?
We do welcome children between 12 and 18 who have an appointment; however we do not have the facilities to watch children during a parent's appointment. Written consent from parent or guardian is required prior to services for children under 18 years of age.
What happens if I am late for my appointment?
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be charged.
What about my comfort?
You will receive a spa robe and slippers to wear between treatments, and a locker for your belongings. Most body treatments are enjoyed without clothing. However, please wear whatever makes you comfortable. During all treatments, the body is fully draped except for the area being worked on. Toiletries are available within the Spa area.
Should I shave prior to Spa Arrival?
Shaving is not recommended prior to any body treatments. For gentlemen, it is recommended, but not necessary prior to a facial. If you do choose to shave prior to your facial do so at least two hours before arrival.
What about my jewelry and valuables?
Please leave your cellular phone, pager, and jewelry behind. Oasis Spa & Salon is not responsible for lost, stolen, or misplaced items.
Do I have to whisper?
To preserve the tranquility of Oasis Spa & Salon guests are requested to keep their voices at a minimum.
Can I use a cell phone or bring my laptop?
Due to new photographic technology and to preserve the privacy and tranquility of the environment, cellular phones and pagers and other electronic devices such as PDA’s are not allowed.
Can I take pictures?
Unauthorized photography of the Oasis Spa & Salon guests, staff and property is prohibited with all areas of the facilities and parking lot.
Do you have a privacy policy?
Oasis Spa & Salon respects your privacy and will not distribute your personal information.
Are Gift Cards & Certificates available from the Oasis Spa & Salon?
Gift Cards and Certificates are available in any specified dollar amount. For your convenience Instant Gift Certificates are always available online. Gift Cards are available in our spa boutique. Gift card terms are printed on the back of the card. Discounts are not accepted for gift card purchases. Gift Card/Certificate purchases can not be made with an existing Gift Card. Gift Card/Certificates can not be redeemed online. Gift Cards/Certificates must be presented upon checkout.
For gift certificates older than one year, our spa and salon reserve the right to convert service-based gift certificates to their cash value, equivalent to what was paid for the gift certificate, if the service indicated is no longer available or the original price for that service has changed.
What forms of payment are accepted?
We accept all major credit cards, the Oasis Spa & Salon Gift Cards, and cash. For your convenience, payment is accepted upon check-out for your treatments. Spa Finder and Spa Wish gift certificates and cards are gladly accepted, however they can not be redeemed with services that are discounted.
As of January 1, 2008 we no longer accept checks as a form of payment. We apologize for any inconvenience.
What about gratuities?
If you would like to leave a gratuity for a specific employee, please see a Spa Concierge for an envelope.
Does Oasis Spa & Salon offer Promotions & Discounts?
From time to time we offer special promotions for our past, present and future spa and salon guests. Being a part of our iNews list you'll be updated first on our newest services, products, seasonal specials, and sale events which are only available to the Oasis Spa & Salon mailing list members. Series discounts are always available. Discounts cannot be combined with other offers, promotions or used with Spa Finder or Spa Wish Gift Certificates. Discounts are not accepted for gift card purchases. Discounts are not accepted for group reservations.
What are OASIS REWARDS?
Our “OASIS REWARDS” program began in April of 2005 and is one way we thank you for being one of our valued guests. Click here for further information on the OASIS REWARDS program.
Do you take Returns?
Oasis Spa & Salon strives to provide the highest quality service and products, if for any reason you are not satisfied with your spa or salon service, we will work with you to find a solution that is acceptable to everyone. You may return unopened skin care or retail merchandise for up to 14 days from the date of purchase for spa/salon/product credit. Credits will be issued in the form of a Gift Card to be used at your leisure. Original receipt is required. Gift cards and certificates are non-refundable, terms are listed on the back of our Gift Cards and Gift Certificate terms are listed on our website. It is the policy of Oasis Spa & Salon not to issue cash or credit card refunds.
Do your services and pricing change?
Our menu is ever changing to provide our guests with the best possible treatments and services. Please visit or call the Oasis Spa & Salon for our latest service menu. Our menu, charges and policies are subject to change without notice.
We greatly appreciate your understanding and cooperation with these policies. Every effort will be made on our part offer quality and timely services to our guests. Should you have any questions or concerns please contact us at 425.486.9200.
What if my question isn't listed here?
Should you have any further questions please ask a staff member, we will be happy to assist you with an answer.
